Delete your Yellow Yellow account.

Recommended route

Start the request from your verified account.

1. Open the Yellow Yellow app and sign in.
2. Open Account, then choose Delete account.
3. Read both warnings and confirm only if you want to close the account.

An active ride must first be completed or cancelled. The app records the verified request and gives you a reference.

Alternative route

Request deletion when the app is unavailable.

Email the monitored support mailbox with the subject Account deletion request. Do not include an OTP, password, identity-document image, full payment credential or another person's information. Yellow Yellow will use a separate verification step before acting on the request.

Immediate effect

Access closes on every trusted phone.

• All active device sessions and push-notification tokens are revoked.
• A Driver is removed from live map availability.
• Passenger, Driver and Owner role access is closed.
• The account enters a controlled erasure and retention review, normally due within 30 days.

Deleting the app from a phone does not delete the account. Use one of the request routes above.

Data outcome

Personal data is erased or anonymised unless a limited duty requires retention.

Profile and associated personal data that no longer has a valid purpose is scheduled for deletion or anonymisation. Yellow Yellow may retain narrowly limited records for an applicable safety investigation, dispute, fraud prevention, financial or tax obligation, or regulatory requirement. Retained records remain restricted and are not used to keep the closed account active.

Read the privacy notice for the broader data-handling position.

Support

Keep your deletion reference.

For status or correction, email support@yellowyellowmobility.com and include the short request reference shown by the app. Support will never ask for your OTP.